Mille-Lacs General Information

  1. Acknowledgements: Orders are acknowledged upon receipt.
  2. Combined Quantity Pricing: Not available.
  3. Illustrations: Logos used in the catalog are for illustrative purposes only. They do not imply endorsement, nor are items with those imprints available to anyone other than parties expressly authorized by the owner of such designs.
  4. Perishability: Do any of your items need refrigeration?
    No. Everything in our gift and component line is shelf stable. All Chocolates  may require refrigerated trucking, cooler with ice packs, plus expedited shipping in warm weather areas.
    • Extra shipping precautions may also be used between the months of May and October in most regions.
    • 2nd Day Delivery is recommended in warm weather areas and specific months of the year.
    • There will be an additional charge of $.60 each for ice packs and $6.95 per cooler.
    • Please inform ThankYouFoodGifts Customer Service at the time of placing your order that you require special shipping.
    • Chocolates and nuts should be stored in a cool, dry place.
  5. Substitutions: Factory reserves the right to substitute items of greater or equal value if necessary to insure on-time shipment. When Canadian shipment is requested for items not available for Canadian shipment, factory will substitute similar items that qualify.

Individual Shipment Details

For extra convenience, your gifts can be shipped individually to each recipient within the United States. These charges are in addition to UPS or Fed Ex residential charges. The cost for this service is $4.00 (G) per address plus shipping charges for shipment via UPS & Fed Ex; $6.00 (G) for shipments via other carriers. All individual shipments to Canada will be shipped via US Mail. When supplied list does not match the quantity on the purchase order, factory will adjust order to match the quantity on the shipping list.

Correct Format for Electronic Lists

General Requirements

  • We will accept MS Excel, MS Word.
  • All hidden rows/columns must be removed from the spreadsheet for factory to process. Lists that are not formatted correctly will be returned and not considered complete.
  • Lists will only be accepted in PC format.
  • All addresses must be submitted in a single worksheet, document or file.
  • When supplied list does not match the quantity on the purchase order, factory will adjust order to match the quantity on the shipping list.
  • Excel files must use the exact field names shown below. The cells must be formatted as text.
  • MS Word files must have the list in a table with the first row containing the field name for the column from the list below.
  • Comma and tab delimited files must have a header row with the field names from below.

For your convenience we have created a preformatted MS Excel file that you can use to create a properly formatted mailing list. To avoid time delays please reference your company name, contact name and purchase order number when emailing the file.

Download pre-formatted address list (in Excel format)

Either Name or Company may be blank, but not both. Address 2 may be blank. If the item is not the same for all addresses, the 'Item' field must be included. If the quantity per address varies, the 'Quantity' field must be included.

Other Notes

  • Item - This is the Mille-Lacs item number exactly as shown in the online catalog.
  • Quantity - Number of units to a single address.

Correct Format for Typewritten List

Information must be stacked (see example below)
Example

Company Name (max. field size is 30 characters including spaces)
Recipient's Name (max. field size is 29 characters including spaces)
Street Address (max. field size is 30 characters including spaces)
City, State, Zip (max. field size is 39 characters including spaces)

For additional information on correct formats for mailing lists, contact factory.

Express Shipping

  1. Express Service is only available on items so noted.
  2. Order must ship to one location.
  3. Orders must include complete details (including shipping information) that do not change upon receipt at ThankYouFoodGifts

Gift Cards

  1. Same message on all cards: $2.50 per card. Limit 15 words.
  2. Various Messages on cards: $4.00 (C) per card. Limit 15 words.
  3. Card Enclosure: No charge if all cards are the same and are provided with order. If cards must be matched to individual recipients, or if only certain packages get cards, the charge is $2.50 (G) per card. If cards must be enclosed in provided envelopes, the charge is $0.75 (G) each.
  1. What is the lead time for orders?
  2. The lead time for products in stock is 3 to 5 business days to ship.
  3. Do you ship on the weekends?
  4. No. Typically, we ship Monday through Friday. The only time we would not ship on Monday through Friday is to observe holidays.
  5. Rush Service: Usually available at an extra charge. Contact factory prior to placement of order to obtain ship date.
  6. Methods: Standard: Ground. Best: Overnight, 2 Day, or 3 Day service available.
  7. Addresses: Addresses must contain name, street addresses, apartment or suite numbers, city, state and correct zip code. UPS and Federal Express will not deliver to PO boxes and will not accept addresses without correct zip code. The cost to find and correct zip codes is $5.00 (G) per package. Factory cannot be responsible for lost or delayed packages because of insufficient address. Credit is not provided for packages that are returned because of inadequate or inaccurate address. Non-pershiable items are given to the Salvation Army, perishable items are destroyed.
  8. C.O.D. Shipments: Not available.
  9. Foreign Shipments: Because of changes in customs procedures, foreign shipments to destinations other than Canada can no longer be accommodated. Canadian shipments via US Mail $12.50 (G) per location; UPS and Federal Express $50.00 (G) per location; DHL and other carriers $75.00 (G) per location. Shipping charges are additional. All individual shipments (including third-party bill to orders) will be shipped via US Mail.
  10. Shipping Dates: Desired ship date must be specified. Allow adequate transit time from Wisconsin factory. Please indicate {EMPH]"in hand date". Factory cannot be responsible for delivery date, as transit time is not in its control. If you need assistance in determining ship date, contact factory. Most carriers do not guarantee transit time during December.
  11. Split Shipments (multiple ship dates): $12.50 (G) per shipment.
  12. Handling Charge: $4.00 (G) per carton (bulk shipments only).
  13. Bills of Lading: For shipments via carriers that require a bill of lading or airbills, factory will prepare bills at $6.25 (G) each.

Extra Services

Corrections to zip code or finding zip code..............................................5.00 (G) each
Change of copy..........................................................................................37.50 (G)
Enclosure of gift cards (when supplied by customer):
All cards the same.....................................................................................No Charge
Cards to be matched to each recipient.....................................................2.50 (G) each
Cards to be enclosed in provided envelope...............................................0.75 (G) each
Foreign shipment. The charges below are in addition to carrier's shipping charges and are per location:
US Mail.....................................................12.50 (G)
UPS & Federal Express.......................................50.00 (G)
DHL & Other carriers........................................75.00 (G)
Gift cards (provided by Mille-Lacs):
Same message on all cards (limit 15 words)............................................4.00 (C) each
Various messages on cards (limit 15 words)............................................8.00 (C) each
Individual shipment directly to recipients..See Indiv. Ship Details
Preparation of export documents..................................................................40.00 (Z)
p/location
Preparation of bills of lading or airbills.....................................................6.25 (G) each
Rebilling charge..........................................................................................25.00 (Z)
Release Charge (Fulfillment program Less Than Minimum):...............12.50 (G) per release

Changes To Orders

  1. Changes to orders already in production will result in delayed shipment. The charge for changing an order that is in production is $10.00 . This includes changes in quantity, ship method, ship date, address, item or imprint. No changes to orders can be made within 48 hours of shipment.
  2. Additions to orders already in production will be handled in the following manner.
  3. A new purchase order is required
  4. The addition will be produced based upon factory's normal production schedule.
  5. Price per unit will be determined by the quantity of the addition, not the quantity of the original order.