- How do I handle multiple recipient drop ships. Can I still use your web site?
- What is your guarantee policy?
- What is your discount policy?
- Do you ship chocolate in the summer?
- If I place an order, how will my order be shipped?
- Do you offer shipping insurance?
- Can I ship my food gift anywhere?
- Can I send a personalized message with my food gifts?
- Why do you need my recipient's phone number?
- What are your hours of operation?
- What forms of payment does ThankYouFoodGifts accept?
- Do you collect sales tax?
- How long will the gourmet foods in my order stay fresh?
- How will I know when my order has shipped?
- What is your product substitution policy?
A: Yes, But if your order is to be drop shipped to multiple recipients, you will need to use our excel order form which can be pre-populated with all of your recipients information. However, if you'd still like to enter your order through our website, you will have to break up your order into separate orders . The total billing will be the same as if it were entered as one complete order.
Q: What is your guarantee policy?
A: We guarantee the timely arrival of your food gifts in perfect condition. If you or your recipient are not 100% satisfied, simply let us know and we'll make it right!.
Q: What is your discount policy?
A: We offer a 5% discount on orders from $2,500 to $5,000, and a 10% discount on orders totaling $5,000 or more (excluding shipping and sales tax). We also occasionally offer specials or other discounts .
Q: Do you ship chocolate in the summer?
A: Seasonal Availability: From March 1 to November 1, certain items that can normally be shipped by ground may require special packaging or special shipping. No charge for ice gel packs or foam packaging. Contact us for details.
Q: If I place an order, how will my order be shipped?
A: We have negotiated exceptional shipping rates with Federal Express who is our preferred carrier.
Q: Do you offer shipping insurance?
A: All gifts are insured against loss and damage during shipping at no extra cost to you!
Q: Can I ship my food gift anywhere?
A: Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes.Foreign shipments ok with ChocolateChocolate. US and Canada shipments only with Maple Ridge.
Q: Can I send a personalized message with my food gifts?
A: Yes, you can! Remember to include your message in the space provided on our order form. Your order will arrive with your personalized gift card.
Q: Why do you need my recipient's phone number?
A: Federal Express must have the recipient's phone number to qualify for our guaranteed delivery service. We will not contact your gift recipients via phone unless we are having problems with delivery.
Q: What are your hours of operation?
A: We are available Monday through Friday 9:00 AM - 5:00 PM PST to take your call. You may place your order on our website or fax your order 24 hours a day, 7 days a week.
Q: What forms of payment does ThankYouFoodGifts accept?
A: We accept Master Card and Visa; money orders, personal checks
Q: Do you collect sales tax?
A: Not on food gifts
Q: How long will the gourmet foods in my order stay fresh?
A: Many items packaged inside are best if consumed within 1 week to 3 months. Some items have a shorter shelf life. Perishability: Natural cheeses and smoked meats need to be refrigerated within 24 hours of receipt. Chocolates and nuts should be stored in a cool, dry place.
Q: How will I know when my order has shipped?
A: You will receive a shipment confirmation email after your food gifts have been shipped.
Q: What is your product substitution policy?
A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge.